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Tesla (UK) Ltd

0121 686 8711

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Over 20 years' experience in manufacturing, product development and distribution

BS669 Part 1 Black Natural Gas Cooker Hose

To activate your 25 year warranty on our BS669 Part 1 Natural Gas cooker hose, please ensure all sections are completed accurately. Subject to terms and conditions which can be seen at the bottom of this page.

Warranty Form

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Batch Code

Locating a Batch Code

Batch code can be located as highlighted by the red circle in this image.


Cookerflex 25 Year Guarantee

Cookerflex gas hoses have been rigorously tested to comply with BS669-1 for quality and durability, as well as being kitemarked and supported by our ISO 9001:2015 accreditation.

Tesla UK Ltd are proud to offer a 25-year warranty that covers our Cookerflex hoses against manufacturers defects in materials and craftsmanship when registered on our website.

How long is the warranty valid?

The warranty for our Cookerflex range remains in force for twenty five (25) years from the registered date of install. The warranty is only valid for installations performed by a registered gas safe engineer.

What is covered under this warranty?

This warranty covers defects in material and craftsmanship on our BS669-1 hoses within our Cookerflex range, (at Tesla UK's discretion) the warranty is only honoured for each registered installation.

What is not covered under this warranty?

This warranty does not cover installs performed by a non-gas safe registered engineer, non-conformities due to installation errors or installations not registered on our website. Inappropriate use, abuse, misuse, or alteration of the product will also invalidate this warranty.

What will Tesla UK Ltd do in the event of a claim against the warranty?

Tesla UK Ltd will examine the product and decide, at its sole discretion, if the product is covered under this warranty. If considered covered, Tesla UK Ltd will then replace the defective product with the same or a comparable product. If the defective product is covered by this warranty, Telsa UK Ltd will not pay any costs of repairs, spare parts, labour and/or travel for replacement or the product that is not authorised by Tesla UK Ltd prior.

If the item is no longer sold by Tesla UK Ltd, Tesla UK Ltd will provide an appropriate replacement. It is Tesla UK Ltd that determines, at its sole discretion, what constitutes an appropriate replacement.

This warranty does not affect your statutory rights

How to reach us if you need our assistance

Contact our quality and technical engineers on 0121 686 8733 or email technical@teslauk.com

Tesla (UK) Ltd
Tesla UK Ltd

Address: Unit 3b First Avenue Minworth Sutton Coldfield West Midlands B76 1BA

Phone: 0121 686 8711
Technical Enquiries: 0121 686 8733
Fax: 0121 686 8712

Email: [Javascript protected email address]

Registered in England & Wales Company Number: 06081188